Total Quality Management for healthcare facilities

The essence of “quality” concept in the healthcare sector arises from the fact that there is not only one type of patient and one type of treatment method. In fact, individual medical problems and patients vastly differ from each other and this makes the task of offering a standard healthcare service a challenging one. The term “standard” puts emphasis on quality and its indicators.

The input of the healthcare sector are patients (guests of healthcare facilities) that have unique characteristics and needs which require unique treatment methods. The healthcare services that are being offered with limited resources should be of excellent quality. Such a challenging task definitely requires a quality management plan that will look more complex than many other sectors. A well designed quality management plan will only start with a “commitment to quality” adopted by all parties involved in the healthcare services.