1) Top management meeting
2) Formulation and modification of
organizational philosophy
3) Establishing customer and human
resources task units
4) Spreading the organizational
philosophy
5) Reflecting the philosophy in the
daily routine actions
6) Determining the culture gap via data
gathering
7) Data feedback
8) Establishing the customer and human
resources action teams
9) Developing primary action items and
programs
10) Implementation of the program
11) Behaviour model of the key staff
12) Evaluation and feedback for
determining the culture gap
13) Determination and modification of
the human resources system
14) Determination and modification of
other essential systems
15) Evaluation and feedback for
determining the culture gap
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