February 27, 2013

Main process for organizational culture in healthcare services



1)      Top management meeting
2)      Formulation and modification of organizational philosophy
3)      Establishing customer and human resources task units
4)      Spreading the organizational philosophy
5)      Reflecting the philosophy in the daily routine actions
6)      Determining the culture gap via data gathering
7)      Data feedback
8)      Establishing the customer and human resources action teams
9)      Developing primary action items and programs
10)  Implementation of the program
11)  Behaviour model of the key staff
12)  Evaluation and feedback for determining the culture gap
13)  Determination and modification of the human resources system
14)  Determination and modification of other essential systems
15)  Evaluation and feedback for determining the culture gap

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