Key elements of customer oriented continuous
quality improvement philosophy are summarized in Edward Deming’s plan that
includes 14 items:
1) Being devoted to the main goal for
improving the product and service.
2) Developing new approaches.
3) Abandon putting blame on someone in
order to obtain quality.
4) Accentuate fidelity and trust.
5) Continue to develop product and
service system in order to improve quality and productivity.
6) Adopt on the job training.
7) Adopt leadership. Audit should only
aim for helping the employees.
8) Avoid anxiety and fear at the work
place.
9) Remove the barriers between
departments.
10) Instead of advising the employees,
demand new levels of productivity from them.
11) Do not impose the amount of work.
12) Remove any obstacles that might hamper
the pride of employees.
13) Encourage training and
self-improvement.
14) Encourage everyone in the organization to work for
transformation.
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