Definition and key elements of quality in healthcare

According to the definition of Joint Committee of Accreditation of Healthcare Organizations (JCAHO), quality in healthcare means “increasing the possibility of obtaining expected results and reducing the risk of unexpected results based on the most current knowledge”.  Quality in healthcare can be analyzed in two different ways:

1)      Technical Quality : Can be assessed by medical doctors

2)      Service Quality:  Patients and their companions can comment on the quality

According to studies conducted on healthcare quality, the most important issue that patients and their companions pay attention is the respect to personal feelings. For more information on related studies please contact me at mahmutcemsunar@gmail.com .

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