A
hospital can be considered as a temporary guest house for people that seek
medical treatment. These people come from different social, economic and
cultural backgrounds and therefore they all have quite different expectations
and demands. The challenging task of offering a high quality healthcare service
to those people depends not only on technology and knowledge but also on
quality service.
Obviously
quality requires a certain level of cost, however the implementation of quality
management principles and scientific methods can help reduce quality related
costs. The financial resources allocated for healthcare services remain uder
pressure both in developed and emerging countries, therefore the only way to
control costs remains to be “continuous quality improvement” initiative.
Giving quality healthcare service in a hospital
to people that have different life styles, behaviours, habits and social
backgrounds, remains to be a big challenge and brings out problems. Although
rules and regulations may limit the flexibility of quality management teams, a
structural transformation for quality improvement is still possible by good
leadership and committed management.
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