One of the main pillars of total quality
management is the proper integration of employees with the system. The major accomplishment
in organizational transformation is to eliminate the unconsciousness and to
include everybody in the change process. This will enable the organization to
establish new efficient forms. The key parts of an organizational culture are
the norms. Norms can be considered as the unwritten rules and regulations that
explain how employees should behave in an organization. On the other hand,
values are the assurances that explain which results should be achieved and
preferred.
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