Critical relationship between an organization (of a hospital) and a physician

Physicians may be reluctant for total quality management systems due to concerns that sensitive patient-physician relationships might be affected. The main reason is the fact that total quality management implies “standards”. However, according to the physicians every patient and medical case implies a distinct process and they can not be standardized. Thus quality management may restrict the resources allocated for patient care.

It is very important that those leaders that want to implement a total quality management model should clearly demonstrate and prove that total quality management is not an audit or control mechanism but it is a system that helps to investigate root causes of problems and find their solution methods.