Physicians may be reluctant for total quality
management systems due to concerns that sensitive patient-physician
relationships might be affected. The main reason is the fact that total quality
management implies “standards”. However, according to the physicians every
patient and medical case implies a distinct process and they can not be
standardized. Thus quality management may restrict the resources allocated for
patient care.
It is very important that those leaders that
want to implement a total quality management model should clearly demonstrate
and prove that total quality management is not an audit or control mechanism
but it is a system that helps to investigate root causes of problems and find
their solution methods.
